Our office opening and closing hours are:
Monday to Friday 8:30am-5:30pm
When after hours emergency (urgent) repairs are needed please read the below carefully
Urgent repairs by tenants (under the management of Real Property Manager) can actioned during business hours or to our contractors listed below for after hours services.
Please SMS 0418 600 806 with your name and property you are from and what the issue is and use our general maintenance request form found on this page to log the repair.
According to the Office of Fair Trading, the law distinguishes between urgent (emergency) repairs and those which are not so urgent.
Urgent Repairs Are:
- a burst water service or a serious water service leak
- a blocked or broken toilet
- a serious roof leak
- a gas leak
- a dangerous electrical fault
- flooding or serious flood damage
- serious storm or fire damage
- a failure or breakdown of the gas, electricity or water supply to the premises
- a failure or breakdown of the hot water service
- a failure or breakdown of the stove or oven
- a failure or breakdown of a heater or air-conditioner
- a fault or damage which makes the premises unsafe or insecure.
Further information can be found here:-
This website is produced by the Tenants’ Union of NSW in collaboration with the network of Tenants Advice and Advocacy Services
If urgent repairs are needed you should notify the landlord or agent right away. The landlord or agent must arrange for the repairs to be done as soon as possible. If you cannot reach them, check your tenancy agreement for the details of a nominated tradesperson to contact or on the company website.
If urgent repairs are not done within a reasonable time you may be able to arrange for the work to be done and be reimbursed by the landlord within 14 days of supplying a tax invoice (but only up to $1000). However, you must be able to show that:
- the need for the urgent repair was not your fault
- you contacted the landlord or agent about the problem or made a reasonable attempt to do so
- you gave the landlord or agent a reasonable opportunity to get the repairs done
- the repairs were carried out by a licensed tradesperson and not amateur tradesperson listed on sites like AirTasker.
You must give the landlord written notice setting out the details of the repair and copies of all receipts. The landlord is required to pay you back within 14 days of receiving your notice.
For Strata common property or common area related issues:
If urgent repairs are needed you should notify the strata manager or building manager agent right away. Contacts are usually displayed on the communal notice board or you can ask a neighbour who may be an owner occupier or another tenant who may know the contacts. If you still cannot reach anyone, you may contact our nominated tradesperson from the list below.
If you are locked out during business hours you will need to provide a $100 refundable cash deposit for us to release our master keys. The $100 will be refunded to you once our keys have been returned.
After hours you will need to contact a locksmith and pay the full cost to the tradesperson directly.
Should you attempt to break back in to the property you will be liable for any repairs to the property.
May we suggest you have a spare set of keys cut to be left with a trustworthy person who is more accessible after hours.
Your after hours tradesperson contact list:
Electrical: Glenco Electrical Services ph. 9700-9996
Plumbing/Gas leaks: Mark Davy Plumbing ph. 0450 092 099
Hot Water Systems: Australian Hot Water ph. 9789-1022
Locksmith: Inner West Locksmiths ph. 9660 1811
General builder/handyman and secondary all round maintenance: HandyMac 0415 097 300
Other useful government services contacts:
State Emergency Services (SES): 132 500
NSW Fire,ambulance and police service: 000
Police Assistance Line: 131 444
Poisons Information Centre 13 11 26
Health Direct Australia - a 24 hour telephone health advice line staffed by Registered Nurses to provide expert health advice. 1800 022 222
Parentline - is a confidential telephone counselling service aimed at providing professional counselling and support for parents and all who have the care of children. 1300 301 300