At Real Property Manager we like to ensure our tenants have a pleasant experience in their rented premises as well as be informed of their rights and obligations during your tenancy.
As such we have provided some helpful links to some common frequently asked questions including NSW Fair Trading fact sheets packed with common sense general information. Click on the links below:-
Applying for a rental property
Connecting Energy & Telecommunications
Discrimination for prospective tenants
Permission to keep pets
Starting a tenancy
During a tenancy
Ending a tenancy
Breaking a tenancy agreement
Repairs and maintenance
Tenants Portal Access
Watch this 4 minute video on how to access your tenancy information such as tenancy documents, inspection reports,maintanence status and rent payment ledgers.
An overview of the Tenant Access portal for both Tenants & Property Managers... Access via: https://my.propertyme.com/sign-in
Privacy of information
Fact sheet summary
Tenants free legal advisory services
Emergency And Urgent Repairs
If you require an emergency or an urgent repair carried out the following are the steps to take:
1. Send an SMS to 0418 600 806 stating who you are and what the issue is. If no response...
3. Use the contact list below of our trades people who are on call 24/7.
Electrical: Glenco Electrical Services Ph. 9700-9996
Plumbing/Gas leaks: My Home Plumbing Ph. 0412 757 635
Hot Water Systems: Australian Hot Water Ph. 9789-1022
Air Conditioning: Always Active Electrical & Air Ph. 0404 984 898
Locksmith: Inner West Locksmiths Ph. 9660 1811 (lost keys or lock out costs will not be covered by the landlord)
General handyman: Handy Mac Property Services Ph. 0415 097 300
If the above contacts do not respond in a timely matter and you must act, do the following...
4. Contact any licensed trades person you can find in a local directory such as your local paper or online search.
If you are unsure as to what is classified as 'urgent' and 'non-urgent' repairs and your rights as a tenant either refer to your Residential Tenancy Agreement (your lease) or visit NSW Fair Trading website.
For those tenants living in strata buildings with building management on-site, we ask you to refer to them for any common property related issues. There are public notices and contact information usually in the foyer. Refer to the strata manager details on the notice board in the foyer of your building or ask your neighbours who may be owner occupiers.