Resources for Tenants | Real Property Manager

Resources For Tenants

At Real Property Manager we like to ensure our tenants have a pleasant experience in their rented premises as well as be informed of their rights and obligations during your tenancy.

As such we have provided some helpful links to some common frequently asked questions including NSW Fair Trading fact sheets packed with common sense general information. Click on the links below:-

Applying for a rental property

Connecting Energy & Telecommunications

Discrimination for prospective tenants

Permission to keep pets

Starting a tenancy

During a tenancy

Ending a tenancy

Breaking a tenancy agreement

Repairs and maintenance

Tenants Portal Access

Watch this 4 minute video on how to access your tenancy information such as tenancy documents, inspection reports,maintanence status and rent payment ledgers.

An overview of the Tenant Access portal for both Tenants & Property Managers... Access via:

Tenancy databases

Privacy of information

Pest control

Strata living

Fact sheet summary

Tenants free legal advisory services

Couple relaxing at home sign rental agreement lady overlooking high rise building dog waiting in front of house on welcome mat leag advice sign

Emergency And Urgent Repairs

Emergency Repairs

If you require an emergency or an urgent repair carried out the following are the steps to take:

1. Send an SMS to 0418 600 806 stating who you are and what the issue is. If no response...
2. Email [email protected] If no response... 
3. Use the contact list below of our trades people who are on call 24/7.
Electrical: Glenco Electrical Services Ph. 9700-9996
Plumbing/Gas leaks: Burns Plumbing Services Ph. 0414 552 828 
Hot Water Systems: Australian Hot Water Ph. 9789-1022
Air Conditioning: Always Active Electrical & Air  Ph. 0404 984 898
Locksmith: Inner West Locksmiths Ph. 9660 1811 (lost keys or lock out costs will not be covered by the landlord)
General handyman: Handy Hady  Ph. 0414 443 400 
If the above contacts do not respond in a timely matter and you must act, do the following...
4. Contact any licensed trades person you can find in a local directory such as your local paper or online search.
If you are unsure as to what is classified as 'urgent' and 'non-urgent' repairs and your rights as a tenant either refer to your Residential Tenancy Agreement (your lease) or visit NSW Fair Trading website.
For those tenants living in strata buildings with building management on-site, we ask you to refer to them for any common property related issues. There are public notices and contact information usually in the foyer. Refer to the strata manager details on the notice board in the foyer of your building or ask your neighbours who may be owner occupiers.

Not happy with your current property manager / want to switch?

At Real Property Manager we only manage properties. Which means our focus is on you and your investment.